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Return Policy

Return Policy

If you would like to return a product for a refund, please contact us immediately. Please provide as many details as possible, including order number, full name, address, phone number, and the reason for the return.

You may not return e-juice, liquid products, powders, crystals, or DIY ingredients for hygienic reasons and therefore it is NON REFUNDABLE. Claims for leaking bottles of liquid products, e-juice, and DIY products must be brought to our attention within one week of receiving shipment. No refunds or replacement products will be issued if your claim is received later than this period.

Also, you MUST ship products in a bubble mailer or other suitable packaging so that packages arrive undamaged.  

 

Send USPS with delivery confirmation only!  You may also send via UPS without signature required.

Our shipping drop off does not have the capacity to sign for packages, so do not send certified or any method requiring a signature.  All packages requesting a signature will be returned to the sender.

Mailing Address for Returns: 
ECX LLC
c/o RMA dept (Insert your order number here)
1321 Marietta Ave.
Bellingham, WA 98226

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