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Return Policy

Return Policy

You may return UNOPENED and UNUSED items for a full refund within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE.  You may not return e-juice, liquid products, opened cartridges, powders, crystals, or DIY ingredients for hygienic reasons and therefore it is NON REFUNDABLE. Claims for leaking bottles of liquid products, e-juice, and DIY products must be brought to our attention within one week of receiving shipment. No refunds or reships will be issued if your claim is received later than this period.

Ecigarettes are consumable products just like real cigarettes.  Continuing to use the ecig will require replacing atomizers, batteries, and e-liquids, just as if you were smoking real cigarettes.  Most users save about 50% when compared to traditional cigarette smoking.

Atomizers:  Atomizers require frequent replacement depending on how much you use your e-cigarette.  The average user will go through 2-4 atomizers per month.  Atomizers are warranted for 7 days  (Unless stated otherwise on the product page) from date of delivery.    The way your atomizer tastes is out of our control, therefore, any complaints related to taste are not warranted.

Cartomizers:  Cartomizers have a DOA warranty ONLY.  If within 48 hours your cartomizer stop working, we will replace your item.  This is based on using your cartomizer on a 3.7 volt system.

We may charge a 20% restocking fee if the original packaging is not in brand new condition.  If the item has been used, there will be no refunds.

If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery.  For example, if you received free shipping, but it cost us $5.99 to ship the product to you, we will deduct $5.99 from your refund.  This may be higher or lower depending on the weight.  ALL SHIPPING COSTS ARE NON REFUNDABLE.

If you would like to return a product for a refund, please contact us immediately. Please provide as many details as possible, including ORDER#, Full Name, Address, Phone Number, and REASON for the return.

Also, you MUST ship in a bubble mailer or suitable packaging so that the package arrives intact.  If it is NOT PROTECTED and we receive damaged product, you will NOT GET A REFUND.  You will be given the option to pay for shipping of damaged product back to you.  USPS has sorting machines that will mutilate envelopes.  We cannot be responsible if the package was not sent with adequate protection.

Send USPS with delivery confirmation only!  You may also send via UPS without signature required.

Our shipping drop off does not have the capacity to sign for packages, so do not send certified or any method requiring signature.  All packages requesting signature will auto return to sender.

Mailing Address for Returns: 
ECX LLC
c/o RMA dept (Insert your order number here)
1321 Cornwall Ave.
Bellingham, WA 98225

Warranty

Please see individual product page for current warranty information.   In the event you require warranty service, please contact us with the details.  Please include what is wrong with your item.  The customer is responsible for the shipping expenses.  We require that you ship your returns via USPS with tracking, in a protective box to ensure further damage does not occur.  We will test your item.  If we find that there was nothing wrong with the item you will be responsible for the return shipping costs.  However, if the item is in fact defective or malfunctioning, we will ship back a new item at our expense.

Warranty starts from receipt of the original item ordered, and does not get extended with replacements.  Please note that Ecigarette components are consumable and therefor have a limited lifespan.  When compared to smoking cigarettes, e-cigarettes offer a significant yearly savings.

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