Shipping & Returns

Shipping

All products are shipped from the United States of America.  We are located in OHIO.

We ship our products via USPS(United States Postal Service).  99% of orders will ship via Priority mail.  Most orders will ship within 24 hours of order placement.

Orders of $45 and up are Free.  Otherwise its $4.95.

We do ship to APO addresses.

We do not ship outside of the United States.

Under most circumstances, orders placed before 1PM EST will ship the same day with a tracking number to follow.  Most orders will get delivered within 2-4 business days. Any order placed after 1pm EST on Fridays will be shipped the following Monday.  USPS does not deliver packages on holidays or Sundays.

Return Policy

You may return UNOPENED and UNUSED items for a full refund within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE.  You may not return e-juice, liquid products, or menthol crystals for hygienic reasons and therefore it is NON REFUNDABLE.

If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery.  For example, if you purchased a starter kit for $54.95 and received free shipping, we will issue a refund for $54.95 - $4.95 (The $4.95 was the cost to ship to you, this may be higher depending on the weight of the shipment).  ALL SHIPPING COSTS ARE NON REFUNDABLE.

If you would like to return a product for a refund, please contact us immediately. Please provide as many details as possible, including ORDER#, Full Name, Address, Phone Number, and REASON for the return.

Also, you MUST ship in a bubble mailer or suitable packaging so that the package arrives intact.  If it is NOT PROTECTED and we receive damaged product, you will NOT GET A REFUND.  You will be given the option to pay for shipping of damaged product back to you.  USPS has sorting machines that will mutilate envelopes.  We cannot be responsible if the package was not sent with adequate protection.

Warranty

All electronic cigarette starter kits, atomizers, and batteries come with a 30 day warranty (Unless otherwise specified in the product page, occasionally we may have new products that we offer at a greatly reduced discount, in that case, the warranty information on that product page applies).  In the event you require warranty service, please contact us with the details.  Please include what is wrong with your item.  The customer is responsible for the shipping expenses.  We require that you ship your returns via USPS with tracking, in a protective box to ensure further damage does not occur.  We will test your item.  If we find that there was nothing wrong with the item you will be responsible for the return shipping costs.  However, if the item is in fact defective or malfunctioning, we will ship back a new item at our expense.

All policies listed are subject to change without notice.  The policy that applies to your order will be listed via this page at the time of checkout.  The policy that applies to your order will be the one in use at time of checkout.

Please contact us with your questions regarding our policies PRIOR to placing an order if these policies are not clear.